1. Information we collect
We collect information you provide directly, information created when you use the service, and limited technical information needed to keep the service running.
| Situation | Information | Why |
|---|---|---|
| Account signup and login | Phone number, password, nickname | To create your account and let you sign in securely |
| Profile setup | Avatar, gender, birthday, bio | To complete your profile if you choose to add that information |
| Orders and checkout | Contact name, phone number, delivery or service address, order details, schedule, payment status | To process orders, arrange delivery or service, and handle after-sales support |
| Browsing and favorites | Search history, favorites, recently viewed items | To improve your experience and help you find things faster |
| Community features | Posts, comments, uploaded images, likes, bookmarks, reports, block lists | To run community features and keep them safe |
| Support requests | Messages, screenshots, images, other details you send us | To respond to your questions and solve problems |
| Technical usage data | Basic device info, app version, error logs, access logs | To maintain stability, troubleshoot issues, and protect the service |
Photos and camera
If you choose to upload images, StringStudio may ask for access to your photo library or camera. We only use that access for the feature you triggered, such as updating an avatar, posting content, or sending support images.
You can still browse public content without creating an account. Some features, like ordering, posting, saving favorites, or managing addresses, require account or order information to work.
2. How we use it
- To create and manage your account.
- To process orders, payments, delivery, scheduling, returns, and support.
- To show your profile, posts, comments, and other account activity inside the service.
- To save preferences like favorites, search history, and recently viewed items.
- To review reports, reduce abuse, and keep the platform safe.
- To fix bugs, improve performance, and maintain service reliability.
4. Storage and retention
We keep information for as long as it is reasonably needed to provide the service, complete orders, support your account, resolve disputes, and meet legal or operational requirements.
- Account information is generally kept while your account is active.
- Order and transaction records may be kept longer when needed for support, recordkeeping, or compliance.
- Logs and technical records may be kept for security and troubleshooting for a limited period.
5. Security
We use reasonable technical and organizational measures to protect information, including access controls and internal safeguards designed to reduce unauthorized access, misuse, or loss.
No system is completely risk-free, but we work to protect the information we handle.
6. Your choices
- You can update profile information inside the app.
- You can manage photo and camera permissions in your device settings.
- You can stop using the service at any time.
- You can contact us if you want to ask about your information or request account-related help.
7. Children
StringStudio is not intended for children. If you believe a child has provided personal information, please contact us and we will review the issue.
8. Changes to this policy
We may update this policy from time to time. If we make material changes, we will post the updated version here with a new date.
9. Contact
StringStudio
If you have a privacy question, you can email us at the address above.